1. How long will it take to receive my order?
We strive to make and ship your order within a 2-4 week timeframe; however, depending on the number of grilles ordered and production schedules at our shop, it could take longer. No products are inventoried at this time; therefore, when you place an order we will be making the grilles or lighting products for you. This model of production with a very limited staff takes time, but it guarantees you receive an order made with care and attention to detail.
If you would like to discuss a rushed order including expedited FedEx shipping options, please contact us to discuss a timeframe and price.
2. Do you accept cancellations?
Order cancellations will be accepted within 24hrs of placing the order by sending an email to orders@beaux-artsclassicproducts.com.
Please feel free to contact us by phone or email with any sizing or installation questions prior to placing an order.
3. Can I return my order?
Due to the custom nature of our products and manufacturing process, we limit return requests to 3 days after your grille is delivered. Within this timeframe, please email us for a return authorization and instructions. Only grilles in uninstalled condition will be considered for return. Return shipping costs are the responsibility of the buyer and there is a 25% restocking fee assessed to all returns. Any damage to the grille when it is returned will carry an additional 15% restocking fee. We recommend taking your return to be packaged at UPS or FedEx.
To avoid having returns, we are available to help and answer questions prior to ordering.
4. Why do you manufacture your products from resin?
We use exterior grade resin and a heat tempering process to capture the fine details of our 3D designs without the weight and maintenance of other materials used in the industry like metals and wood.
Resin is maintenance free - no need to refinish and it is resistant to mold growth making it appropriate for use in damp locations
5. What finish should I select for my grille?
Consider the hardware in your room. If you have brass knobs or lighting, consider our Antique Brass or Umber Gold finish. Our black finish is an great choice for exterior applications and can compliment iron work inside your home as well. We offer 14 finish options including a gray primer that is suitable for painting. All of our finishes with the exception of gray primer are completed with a seal coat for durability. Finish samples are also available to purchase.
6. Are there other applications for Beaux-Arts grilles?
YES
Our grilles can be used as inserts for radiator cabinets, kitchen and media center cabinets, speaker covers, wall decor and more.
If you have a custom project, please contact us by email or phone and we'd be happy to discuss it with you.